blahIn some refinery locations, groups will use a generic card. In this case, the q&a is usually set to be very easy, since it's uncertain as to who will have to reset the card if there's a problem.
This person had previously called, and had me reset their card so they could go through the process to get their card unblocked... apparently, things didn't go so well.
C: "I tried to reset the card, but maybe we didn't reset the right one."
Me: "What happened?"
C: "It asked me a question, and I tried to answer it three times, then it kicked me out."
Me: "What is the question it's asking?"
C: "'The answer to this question is frank55.' I'm not sure what to put here..."
Me: ".....did you try 'frank55'?"
C: "No, but I did try 'frank'. That didn't work. I don't know what I'm supposed to be putting in here."
Me: <sigh> "Try 'frank55'."
C: *tappity-tap-tap* "Hey, that worked!"
Me: "...........ugh." <thud>
