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Friday, August 22nd, 2003
4:53p
Okay, I just have to write about this one, mainly cuz I'm super-irritable right now, and better to vent here than on the phone with a client...

...not only did I tell this fookin' idiot what needed to be done next, but a message also came up on the screen that he actually read out loud to me, after which he clicks 'OK', and then asks me what he should do next...

Really... one audio cue, one visual cue that was read aloud... what the fuck else does this guy need?!

Then, when he goes to see if the solution worked, he said, "it's still not here..... nope..... oh, wait, here it is." Bear in mind that what he was looking through was (initially five, but now) a list of seven simple items! SEVEN!!

How much money are they paying someone like this? How much education does someone like this have? How many thousands of dollars are behind the decisions made by someone like this?? ...and they can't even quickly look through a list and notice that there are 40% more options now? That the very item they've been searching for is now there?


current mood: irritated

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5:40p
HAPPY BIRTHDAY, emu72!

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9:04p - Sol may have set, but I still just received a ray of sunshine...
...just received a thank you note from my manager in regards to a note that she received from a client. It would seem that said client was quite pleased with my service earlier today, and actually took the time to let my manager know about it. Despite how hard one may try, this type of praise seems to be few and far between.

Given how I've been feeling lately, this kind of appreciation almost has me in tears...


current mood: touched

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