"I've been on hold for about 45 minutes!" - we have a "readerboard" that tells us how many people are in the queue, and how long the first one's been on hold... and may I say - "LIAR!! LIAR LIAR LIAR!!"
I've now been tied up with this person for 47 minutes... and I have four people waiting in the queue... he's officially become the exact jerk that he was complaining about.
[insert time lapse here]
63 minutes... 63 minutes!! Ohhhh... how entertained you would have been if I'd had a webcam up 'n' running! "Dammit, why are you so busy?? By the way, I'm gonna tie up an hour of your time! Mwahahahahahaaaaa...."
Grrr... give me no-ringy, or give me death!!
Hrm. Shoulda thought of that earlier.
[another time lapse]
...guess who just called in again...?? I guess he didn't feel that he's used up enough of my time today - he decided to spend another seven lovely minutes not listening to me...