C: "No, there's just a login prompt with username and password."
Me: "What's on the left-hand side of that window?"
C: "Blah, blah, blah, and something called 'client installs'."
[insert small time lapse]
Me: "That's all the documentation you got?"
C: "Yes, that's all they sent me."
Me: "You didn't get any documentation regarding how to download an ICA client, or how to log in?"
C: "Oh, yes, I got this other piece of paper that I was trying to follow earlier..."
I so want Vietnamese... sushi would be a close second.