C: "Nope, there's nothing checked. Only the bottom two are checked..."
Me: "........"
Me: "So, you can't get onto the web at all?"
C: "Oh, I can get onto the web, but when I go into Internet Explorer, I can't get onto the web."
Me: "Do you use Netscape at all?"
C: "No."
Me: "......then how are you..... never mind."